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As a partner, you can mitigate risk by taking proactive measures such as enacting processing limits during merchant onboarding or by monitoring the transaction activity of your merchants using our API.
In this overview, we cover the most common scenarios of handling processing limits for your merchants.
The following integration options are available for this solution:
Processing limits are a risk protection for you and your merchants against fraud. Limits define the maximum transaction volume a merchant can process in a single transaction or within a calendar month. Merchants are assigned default limits as part of their merchant profile.
As a partner, you negotiate appropriate default limits for your merchants as part of the onboarding process. In most cases, we configure your merchants to default to “soft” limits — that is, if a merchant exceeds their monthly processing limit, they can continue accepting transactions, but funding may be delayed.
Some of your larger merchants will likely require custom limits. To request a limit increase for them, you may need to submit additional documentation. These processes ensure that merchants maintain compliance while scaling their payment-processing capabilities. Limits are a protection tool. If a merchant exceeds their limits, you should review their processing. If valid, you should submit a request for better limits to enable more processing and business.
For the best merchant experience, we recommend gathering accurate information at merchant boarding and monitoring your merchants’ processing throughout the month to proactively increase limits before funding is impacted. This section explains how to best handle the most common scenarios when it comes to handling processing limits.
Scenario 1: You know a newly onboarded merchant will need custom limits: Provide accurate expected processing volumes as part of the merchant’s boarding application. Average monthly volumes and highest ticket amounts should be provided. Submit the appropriate underwriting documentation immediately following a successful Merchant Boarding request.
Scenario 2: You’ve been monitoring your merchant’s processing activity, and although they haven’t exceeded their limit yet, you expect them to soon. Use reporting tools to track your merchant’s volume and trends and proactively submit a request for a limit increase. If the merchant has a clean history with us, a request may be all it takes. Custom limits often require underwriting documentation such as recent bank statements or business financials. Use the document upload feature to request a limit increase.
Scenario 3: Your merchant had an unexpected spike in activity and has already exceeded their processing limits. If your merchant’s funding was delayed pending an underwriting review, you can monitor their funding capability through our reporting tools. Gather and submit necessary underwriting documentation to request custom limits. We will do our best to quickly review and reactivate the merchant’s funding.